Ask-AI | Senior Customer Success Manager

Job description

Help build “the ChatGPT for Enterprise”

At Ask-AI, we’re building the future of enterprise knowledge. Our unique platform enables managers and employees to effortlessly receive answers and insights from all internal enterprise knowledge and customer communication sources, including Slack, emails, chats, knowledge bases, and many other company platforms. Imagine a tool like Google Answers or ChatGPT that is specifically tailored to your company’s information and able to provide quick, accurate responses rather than directing you to lengthy documents.

Ask-AI technology combines state-of-the-art Artificial Intelligence (AI) deep learning and Natural Language Processing (NLP) introduced by our team of world-class MScs, PhDs, and Professors.

Join us and get ready to make an impact at a young, 1st Tier VC-backed startup that’s already making waves in the industry. We’re proud to count big-name enterprises, including OwnBackup, Yotpo, Armis, Coralogix, Claroty, and WalkMe, as our customers and design partners. This is a high impact position, shaping the foundational stages of a hyper scale sales organization.

About Us

Ask.ai enables Customer Experience organizations to unleash the full potential of the company knowledge across all sources such as Slack, Ticketing, KB, Jira, Confluence, company website, etc., seamlessly integrated in one place.
Our growing team includes top NLP experts along with some industry veterans all focusing on revolutionizing the way Support, CS and Customer Experiences organizations look at knowledge. Ask AI working with top leading companies and is well funded from top VC and angel investors.

About You

Passionate about delivering a great customer experience to our users and be well versed in handling anything clients throw your way. A positive and energetic person with the hunger to grow business and making an impact. The ideal candidate would be experienced in Customer Success & Customer Service in a Tech/SaaS-based business.

What will you do?

• Lead and define the onboarding of new customers from kickoff until they see value.
• Support the customer during his different journey phases.
• Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
• Work closely with our customers with the drive to help them achieve their goals and KPI.
• Become the customer advocate, collaborating with our Product, Development, COO and CEO.
• Be part of the success framework creation in Ask-AI
• Identify new use case of the solution and share best practices with customers.
• Track and manage customer communication channels and make sure our customers receive the best service.

You’ll be great for this role if you have…

• At least 3 years experience in Success related roles
• A passion to learn the products’ functionality, and you’re tech-savvy
• A desire to work in a fast-paced startup environment
• Passion about customer experience
• A strong work ethic, integrity and desire to succeed
• Executive project management skills and able to communicate effectively across the C-suite
• Experience working with Salesforce & Web-based technologies
• Experience with Slack, Zendesk, Monday – advantage